Privacy Policy

Our website respects your privacy and seeks to protect your personal data. This privacy policy explains how your personal data is collected and used (under certain conditions). It also outlines the procedures followed to ensure the confidentiality of your information. Finally, this policy specifies the options available to you regarding the collection, use, and disclosure of your personal data. By visiting the website directly or through another site, you agree to the practices outlined in this policy.

Protecting your data is very important to us. Therefore, your name and other information related to you will be used according to the privacy policy. We will collect information when necessary or if it is directly relevant to our dealings with you. We will retain your data as required by law or for the purposes for which it was collected. You can browse the website without needing to provide any personal data. Your identity remains anonymous throughout your visit unless you have an account on the website, accessed with your username and password.

1 – Information We Collect:

We may need to collect information from you if you wish to place an order for a product from our website. We collect, store, and process your data necessary for tracking your purchase to address any potential claims and to provide you with our available services. We may collect personal information such as, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and payment card details.

We use the information you provide to process your orders, provide you with the services and information available on our website, manage your account with us, verify your online transactions, audit data downloads from the website, and identify site visitors. We also use the data to improve website designs and/or content and personalize the site for users. We conduct demographic research and may send you useful or requested information, such as information about products and services, if you have not objected to being contacted. We may contact you by email with details about products and services, but if you prefer not to receive any promotional communications, you can opt out at any time.

We may provide your name and address to a third party for order delivery purposes (for example, a courier or supplier). We may store details about your current order on our website, but for security reasons, we cannot retrieve this directly. By logging into your account, you can access the information and details of your previous and upcoming purchases. You must also commit to maintaining the confidentiality of your personal data and not make it accessible to any unauthorized third party. We are not responsible for the misuse of passwords unless such misuse is due to our error.

Other Uses of Your Personal Information

We may use your personal data for opinion polls and market research, if you choose, for statistical purposes while ensuring complete confidentiality. You can opt out at any time. We do not send your survey responses to third parties. Your email address will only be disclosed if you wish to participate in competitions. Survey responses are stored separately from your email address.

We may send you information about us, our website, other related websites, our products, sales, offers, newsletters, and other related material from our affiliates or partners. If you do not wish to receive this additional information (or any part of it), please click the "unsubscribe" link in any email you receive, and we will stop sending it within seven business days (excluding Saturdays, Sundays, and national or religious holidays). We may contact you for clarification if any details are unclear.

We may use some data anonymously and confidentially for purposes such as verifying users' locations and tracking site visits or links in emails sent to subscribers. We may provide this anonymized data (that does not identify you personally) to third parties like publishers. However, this data will not lead to the identification of your personal identity.

Competitions

For any competition, we use the data to notify winners and announce our offers. You can find more details about the terms of participation for each competition separately.

Third Parties and Website Links

We may share your data with companies within our group, our agents, and contractors to assist with transactions, as per this privacy policy. For instance, we may use third parties to help deliver products to you, receive payments from you, use the data for statistical and marketing research, or assist the customer service team. We may need to share information with third parties to protect against fraud and reduce credit risk. In the event that our company is sold, we may transfer databases containing your personal information. Except as outlined in this privacy policy, we will not sell or disclose your personal information to a third party without your prior consent, unless it is necessary for the purposes set out in this privacy policy or required by law.

The website may contain advertisements from third parties or links to other sites or frames from other sites. Please note that we are not responsible for the privacy policies of these third parties or the content of their policies, and we are not liable for any third parties to whom we transfer your data in accordance with this privacy policy.

2 – Cookies

Accepting cookies is not necessary to visit the website. However, we would like to point out that the functionality of the “basket” feature on the website and the ordering process require the use of cookies. Cookies are small text files that allow our server to recognize your computer as a unique user when visiting certain pages on the site. Your browser stores these files on your hard drive. Cookies can be used to detect your IP address, saving you time when accessing the site or when you wish to return. We use cookies to ensure your browsing convenience on the website (for example, to remember your identity when editing your shopping cart without needing to re-enter your email address) and not for collecting other information about you or using it for targeted marketing purposes. You can adjust your browser settings to refuse cookies, but this will limit your use of the website. Rest assured that our use of cookies does not contain any personal or private information and is free from viruses.

This website uses Google Analytics, a web analysis service provided by Google. Google Analytics relies on cookies to analyze user interactions with the site. The information generated by the cookie about your use of the site (including your IP address) is transmitted to Google’s servers in the United States and stored there. Google uses this information to evaluate your usage of the site, compile reports for site operators on site activity, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process the information on Google’s behalf. Google will not link your IP address to any other data held by Google. You can refuse the use of cookies by adjusting your browser settings, but this may limit your use of the site. By using this site, you consent to Google processing your data in the manner and for the purposes outlined above.

3 – Security

We use appropriate security technologies and procedures to prevent unauthorized or illegal access to your information or its loss or destruction. When we collect data through the website, we store your personal information on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). While it is difficult for any hacker to decrypt your information, we cannot guarantee complete security. We strongly advise you not to send full credit card details via unencrypted email. We maintain physical, electronic, and procedural safeguards to protect the collection, storage, and disclosure of your information. Our security procedures may require us to request proof of identity before we disclose any personal information to you. You are responsible for protecting your password and your computer from unauthorized use.

4 – Customer Rights

If you are concerned about your data, you have the right to request access to any personal data we hold about you. You also have the right to ask us to correct any inaccuracies in your personal data, which will be done free of charge. Additionally, you have the right to ask us to stop using your personal data for direct marketing purposes at any time.